The organization operated in a constantly changing technology environment, with services continuously added, modified, and retired across voice, mobility, SaaS, and infrastructure domains. While prior audits correctly identified savings opportunities, fragmented ownership and inconsistent lifecycle execution allowed savings to decay as the business evolved.
DBC implemented Technology Expense Management Consulting as an operating discipline rather than a periodic intervention. By governing MACD activity, enforcing billing validation, embedding lifecycle controls, and aligning Finance and IT around shared accountability, the engagement sustained a 34% reduction in enterprise technology spend and restored durable control.
Access the full Client Success Brief to review the operating model and sustained outcomes.
