The organization’s existing voice and collaboration environment was fragmented across locations and user groups, increasing support complexity and constraining hybrid work initiatives. Leadership recognized that selecting a UCaaS platform was not a licensing exercise, but an operating decision with long-term implications for adoption, scalability, and execution risk.
DBC led a discovery-first sourcing process grounded in operational requirements, user personas, migration complexity, and governance fit. By evaluating platforms based on how they would function day to day rather than how they appeared in proposals, the organization selected a UCaaS solution aligned to real usage patterns, reducing implementation risk and supporting scalable growth.
Access the full Client Success Brief to review the sourcing model and documented outcomes.
