The organization’s mobile environment supported thousands of frontline users across geographically distributed sites. While carrier pricing was competitive, mobility management had become fragmented across internal teams, carriers, and third-party providers, creating operational friction and increasing coordination burden.
DBC led a discovery-first sourcing engagement focused on defining operational requirements before evaluating providers. By selecting a mobility management model aligned to real execution needs rather than proposals alone, the organization improved break and fix response, centralized visibility, clarified ownership, and strengthened scalability across its 8,000+ user environment.
Access the full Client Success Brief to review the operating model evaluation and documented outcomes.
