Case Study

Establishing Ongoing Governance to Sustain a 34% Reduction in Technology Spend

Executive Summary

  • Consulting-led engagement establishing technology expense management as an operating model
  • 34% reduction in enterprise technology spend achieved and sustained
  • Continuous MACD governance and lifecycle oversight embedded into daily operations
  • Audit-informed validation applied on an ongoing basis rather than as a one-time event
  • Engagement delivered durable cost control despite constant organizational change


The Challenge

The organization had previously completed audits and sourcing initiatives that identified meaningful savings. Over time, however, those results eroded. The issue was not lack of insight. The issue was execution. Technology services were continuously added, changed, migrated, or disconnected as the business evolved. Office moves, organizational changes, and acquisition activity created constant service delivery motion, but no centralized operating model existed to govern execution.

As a result:

  • Services remained active longer than necessary
  • Disconnects were delayed or missed entirely
  • Billing drifted away from operational reality
  • Internal teams spent increasing time resolving vendor issues
 

Leadership did not need another audit. They needed an operating model that could govern execution and make cost control durable.

The DBC Consulting Approach

Dev-Byrne & Company engaged as an ongoing Technology Expense Management Consulting partner responsible for governing the full lifecycle of technology services across the enterprise. DBC’s role focused on execution ownership and operating discipline, including:

MACD governance
Coordinating moves, adds, changes, and disconnects across voice, mobility, SaaS, and infrastructure services, with validation before and after execution.

Service delivery oversight
Ensuring new services were provisioned correctly, legacy services were removed on schedule, and billing aligned with delivery reality.

Lifecycle management
Managing services from intake through deployment, change, and retirement to prevent sprawl and cost creep.

M&A and organizational change support
Governing technology services during acquisitions, office moves, and restructuring to avoid duplicate or stranded services.

Ongoing validation and escalation
Performing recurring invoice validation, managing exceptions, and coordinating vendor escalation when discrepancies occurred.

DBC operated as an extension of the client’s Finance and IT teams, providing execution discipline without adding internal headcount.

The Outcome

  • 34% reduction in enterprise technology spend achieved and sustained
  • Material annual savings across voice, mobility, SaaS, and infrastructure services
  • Continuous removal of unused and legacy services as the organization evolved
  • Fewer billing disputes and faster resolution when issues occurred
  • Reduced internal effort required to manage technology vendors and services
 

Savings were not one-time. They were maintained through continuous governance and disciplined execution.

What Changed

Technology expense management shifted from reactive cleanup to a controlled operating model. Service delivery, billing, and lifecycle events were aligned, and ownership for execution was clearly defined. As the business evolved, technology costs remained controlled rather than drifting upward.

Why It Worked

  • Consulting-led approach focused on execution, not analysis
  • Audit-informed validation embedded into daily operations
  • Strong MACD and lifecycle governance
  • Vendor-neutral oversight across all technology domains
 

DBC provided the operating discipline required to make savings durable.

Client Snapshot

Industry: Enterprise

Organization Type: Multi-location corporate organization

Footprint: Headquarters with regional offices and ongoing change activity

Technology Environment: Voice, Mobility, SaaS applications, Infrastructure services

Engagement Type: Technology Expense Management Consulting

 

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Considering Your Approach

Organizations managing complex technology environments often benefit from a disciplined review of inventory accuracy, contract alignment, execution ownership, and sourcing decisions. A structured discussion can help determine whether audit, consulting, or sourcing support is appropriate for your environment. 

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