An international luxury brand, headquartered in New York City, recently moved its corporate offices. To enable VoIP dialing, the firm’s vendor added the new US location to an international MPLS network. Dialing between the firm’s NY and Asia offices functioned correctly; however, the client could not dial internationally outside of the MPLS network and its corporate offices. The client sought assistance to resolve the international dialing issue and find a cost-effective plan for long-distance and local usage. Also, the client requested an audit of all of their voice services.
Result: The client’s existing VoIP dialing scheme, network configuration, and respective carrier facilities were reviewed and analyzed. The research revealed the international dialing problem was the result of a carrier switching issue involving one of the client’s T1 connections and the PSTN. To identify the most cost-effective long-distance plan, a comparative pricing analysis was conducted across multiple carriers. All findings were documented and presented to the client for decision making and approval. As a result, the client’s long-distance and toll-free charges were reduced by over 25 percent. Last, the audit identified services still billing at the client’s old location. Working with the carrier order and billing resolution teams, services at the old location were disconnected and several months of over-billing were recovered.
