Telecom expenses represent approximately 25% – 35% of IT costs at most organizations. Unfortunately, many companies do not have full visibility into all aspects of their telecom costs.
Telecom expenses represent approximately 25% – 35% of IT costs at most organizations. Unfortunately, many companies do not have full visibility into all aspects of their telecom costs.
A call accounting system can improve your visibility by capturing and recording usage events and costs associated with your unified communications infrastructure, including outbound and inbound calls, call ring outs, call routings, and abandoned calls.
Dev-Byrne’s Call Accounting software solutions offers companies of all sizes and industries a flexible solution for capturing and managing their call accounting.
Our cloud-based call accounting software offers all the features of a traditional licensed call accounting solution plus the benefits of cloud deployment, which mean no capital costs, no software, hardware, maintenance or wasted IT resource hours.
Let our experts help improve your service billing and provisioning.
We will perform departmental and employee chargeback, while measuring staff productivity.
Additional call accounting benefits include methods to:
Our call accounting software works on most PBX systems from major switch vendors including Cisco, Avaya, Microsoft Skype for Business, Unify, Mitel, Alcatel-Lucent, Nortel, NEC and others. Our solution supports the collection of CDR from traditional, hybrid or IP-based switches and unified communication platforms.
Our software also supports the loading of wireless usage data from vendor invoices. The inclusion of wireless usage provides you with complete visibility and control of your unified communications usage data.
Leverage the power of easy reporting, as all data collected can instantly be reproduced in the form of statistical reports for your IT and financial teams.
Our call accounting system delivers complete visibility into your telecom usage.
It allows for the tracking and control of unified communication usage in and out of the organization automatically through a network connection to any corporate switch – traditional or IP-based.
Dev-Byrne’s Cisco Switch Call Accounting works in both homogenous and heterogeneous network and switch environments and has passed Cisco compatibility testing. Our solution for Cisco supports the collection and reporting of various quality and management variables such as Quality of Service (QoS) data to enable seamless communication management across the enterprise.
Our Microsoft Skype for Business solution not only supports Microsoft Skype for Business but also supports a hybrid UC infrastructure and environment.
This is important since many Skype for Business deployments are installed alongside other IP PBX solutions rather than replacing them.
Our Avaya Call Accounting solution supports the collection and reporting of usage data from the Avaya switch and any other switch vendor to provide seamless management of the unified communication environment across the enterprise.
Our Avaya Switch software works in both homogenous and heterogeneous network and switch environments.
Our call accounting solution for Unify Software and Cloud Services offers you a fully integrated managed service platform.
Whether your goal is to manage an existing Unify unified communications (UC) environment or to deploy one in the future, our feature-rich software and expert team will help you gain complete visibility into your organization’s communication usage.
Our Mitel Call Accounting software works in both homogenous and heterogeneous network and switch environments, including Cisco, Avaya, Microsoft Lync, Siemens, Panasonic, Alcatel-Lucent, NEC and others.
We support the collection of call detail records and analytics from traditional, hybrid or IP-based switches and unified communications solutions.
