Case Studies

Legal (International)

With multiple locations worldwide, a large law firm requested an audit of all domestic and international services with specific attention to its overseas network. Besides the backbone network, the firm needed a review of… Continue Reading

Legal (National)

After migrating voice services between two carriers and moving its corporate headquarters, a New York Law firm had been struggling to resolve a technical issue for almost one year. Provisioning errors, carrier miscommunication, and… Continue Reading

Mortgage

Identifying a new and reliable 800 number solution was a major corporate initiative for a client. They needed a cost-effective call center solution that did not compromise service levels for its national finance and… Continue Reading

Not-for-Profit (Funding)

The funding arm of a global not-for-profit helping to save and protect children requested an audit of all voice billing charges. The client was considering a technology transformation to migrate all traditional voice service to… Continue Reading

Not-For-Profit (Private Club)

Building demolition caused the destruction of carrier network facilities and adversely impacted the telecom network of several midtown Manhattan businesses including a prestigious private not-for-profit club. The club later upgraded its network from traditional… Continue Reading

Private Sector (Marketing)

After nearly 20 years at its current location in downtown NYC, a private New York firm planned to move its corporate headquarters to allow for business growth. The company identified an office space in… Continue Reading

Private Sector (Media Company)

The Director of IT for a private company sought help with a failed carrier circuit delivery at the firm’s corporate headquarters. He advised that miscommunication between the new carrier and the local carrier had delayed… Continue Reading

Professional Services

A national executive recruiting firms’ contract with their largest telecom carrier had expired for its northeast locations. Having faced service and billing issues in the past, the firm’s CEO and executive team requested a… Continue Reading

Publishing

A leader in the publishing industry producing digital events, online information services, and magazines for the insurance, financial services, and legal communities needed a comprehensive review of its telecom billing and nationwide MPLS network…. Continue Reading

Retail

An international luxury brand, headquartered in New York City, recently moved its corporate offices. To enable VoIP dialing, the firm’s vendor added the new US location to an international MPLS network. Dialing between the… Continue Reading

Transportation

One of New York City’s largest taxi medallion management and leasing companies had recently upgraded its voice network and migrated to a new telecom carrier. The service delivery and installation of the new voice… Continue Reading