A large New York distribution company serving commercial real estate, development corporations and construction companies had recently completed a migration of all voice services to a hosted VoIP solution. The CFO requested an audit to certify the newly implemented service and billing items matched the contract. Also, the existing data network and back-up services for the primary VoIP service were audited.
Result: The audit of the client’s hosted VoIP services coupled with a review of each contract line item uncovered unnecessary charges that were imbedded in the client’s contract. This included maintenance charges for handsets and monthly charges for extra technical support. The findings provided the client with key information to be considered at contract renewal. Also, the audit discovered unlimited calling plans on emergency lines used mainly for redundancy that had zero usage. A review of the data services found the client was not receiving competitive pricing and could realize a savings of 30 percent.
