After migrating voice services between two carriers and moving its corporate headquarters, a New York Law firm had been struggling to resolve a technical issue for almost one year. Provisioning errors, carrier miscommunication, and poor customer service drove the firm to request assistance.
Result: It was identified that a remote call forwarding and foreign exchange scheme set up between the firm’s new carrier and previous local carrier was misconfigured. Working with the carrier’s provisioning team and business office, the issue was resolved in less than one week.
