With multiple locations worldwide, a large law firm requested an audit of all domestic and international services with specific attention to its overseas network. Besides the backbone network, the firm needed a review of all business continuity and disaster recovery back-up services at its locations.
Result: Using customized inventory mapping, several circuits at global locations where identified as late carrier disconnects. In addition, the audit revealed the client had been paying for unnecessary equipment charges for the past several years. Last, the audit revealed that contractually obligated discounts were not being applied. All billing errors resulted in credit and savings equal to 20 percent of the client’s annual spend.
