The CIO and Director of IT for a New York Medical Center requested a review of all telecom voice and data network services connecting the hospital’s main and remote locations. The organization’s goal was to reduce its telecom expense budget and needed help in confirming if all charges matched existing contracts and circuit inventory.
Result: On one of the client’s carrier invoices, the audit uncovered two large billing errors dating back several years. First, the client had been billed incorrectly for over half of its DID services as the rates did not match the carrier’s state tariff. Second, the client had been unknowingly enrolled in the carrier’s monthly recurring maintenance and repair program. Working with the carrier’s billing team, legal team, and President, the billing dispute was mutually resolved. A significant refund was obtained, and the client’s DID cost was reduced by 55 percent. A review of the client’s contracts and billing for high capacity service found that another carrier was billing its IOF mileage and access service charges incorrectly. This correction led to a 57 percent annual cost savings in the high capacity service category.
