A premier New York City Hospital required a review of its Tier 1 carrier voice and data network billing invoices. The audit included a rate assessment and contract review of all traditional POTS, frame relay, PRI, and dedicated Ethernet service.
Result: The audit found that for the past six years the Hospital had been overbilled on several PRI accounts. The client should have been subject to the rates and charges set forth in an alternate contract arrangement with the State of New York; however, the PRIs were being billed under an incorrect carrier contract. Working with the carrier’s billing and legal team, the billing dispute was mutually resolved. The client obtained a significant refund equal to 20 percent of the its annual telecom spend. As well as the overbilling, the invoice review of over four hundred POTS services and long-distance also found rate reduction opportunities.
