The funding arm of a global not-for-profit helping to save and protect children requested an audit of all voice billing charges. The client was considering a technology transformation to migrate all traditional voice service to VoIP. Before making this change, the non-profit sought an accurate inventory and financial cost analysis of all existing voice services.
Result: Using inventory mapping, it was uncovered that the client had been paying for non-working voice services for the past six years. It was discovered that the client had moved several years ago, and the migration of services was mishandled by the carrier. The result was several major billing errors and potential business continuity and disaster recovery vulnerabilities to the client’s network. According to the non-profit, the amount the carrier mistakenly billed and collected would have provided enough measles vaccine to prevent the deaths and disabilities of more than 333,000 children from this fatal disease. After several discussions with the carrier’s billing team, service delivery team, technical team, legal team and General Counsel, overpayment was recouped for the client.
In addition, the review identified the client was only using 47 percent of its voice numbers at one of its national locations. Last, a contract review helped the client with getting extra credit because of service disruptions and delayed restoration from Super Storm Sandy. Post-audit and contract review, the client was positioned to move forward with its technology transformation.
