With service at over one-hundred sites across New York City spanning multiple providers, a large not-for-profit required an inventory and validation of all telecom invoices and services. As well as verifying the accuracy of all billing, the client was seeking opportunities for savings.
Result: Using inventory mapping all services (voice or data), locations, carriers, and vendors were catalogued. This report benchmarked all existing billing and served as a road map for identifying savings opportunities, migration, and upgrade initiatives. Usage analysis performed against all traditional voice circuits identified a large quantity of unnecessary lines and closed locations that should be eliminated. Also, a major area of opportunity was identified in rerating essential services to discount plans. As a result, the total annual savings against traditional voice service exceeded 50 percent.
The wireless audit findings revealed the client’s staff had several different rate plans. Most employee service allowances were oversubscribed compared to usage. Across the entire staff, it was identified that four different types of voice plans, seven unique data plans, and seven message plans existed. Using data gathered from a 12-month wireless study and trend analysis, a new wireless policy was created. It was approved by the client’s executive team for use immediately. In addition, all plans were optimized to match the new policy and usage allowance. The result was a 24 percent annual savings on wireless costs.
