Call accounting and reporting systems are vital to company operations for a number of reasons. Put simply, call accounting and reporting systems capture Call Detail Records (CDR) from telephone systems to report on telecom usage, telecom costs and employee activity.

Telecom expenses represent approximately 25% – 35% of IT costs at most organizations. Unfortunately, many companies do not have full visibility into all aspects of their telecom costs. A call accounting system can improve your visibility by capturing and recording usage events and costs associated with your unified communications infrastructure, including outbound and inbound calls, call ring outs, call routings, and abandoned calls.

Download our service solution and capabilities guide to learn how Dev-Byrne Call Accounting solutions can help you automate charge backs, reduce corporate risk, and increase productivity.