Wireless Helpdesk

Are your Help Desk SLA’s falling short during peak times because of current staffing limits and long ramp up times? BYOD programs making it difficult, if not impossible, to create predictable Help Desk staffing models? Are approved device type exceptions or BYOD programs resulting in too many device types or carriers to support? Our Help Desk solution can provide you with dedicated, highly trained wireless support staff. Our mobility experts are armed with the latest enterprise mobility tool set.

Eliminate training expenses from your budget. Our staff is current on the latest devices, operating systems, mobile apps and connectivity tools.

Your Benefits

We offer your business significant Help Desk cost reduction. The key benefits to our Wireless Help Desk services include:

  • Cost Alignment and Visibility
  • Access to Wireless Subject Matter Expertise
  • VIP and White Glove Service Levels

Enhance End User Support

Built in escalation and alerting mechanisms ensure that your organization’s requests are completed without delay. We are committed to delivering the highest standards of service level and quality.

Our wireless help desk team is staffed with mobility experts that can handle increased volumes and trouble ticket fluctuations.

In addition, your staff has complete access to our Wireless Vendor Management and Mobile Device Management (MDM) teams further ensuring your help desk tickets get resolved quickly.

Continuous monitoring and enhanced reporting capabilities result in higher levels of customer satisfaction. .

Increase Value Add

Our Wireless Help Desk Services are specifically designed to reduce costs, deliver quality support, and are backed by our SLA.

We do not operate in silos, and you benefit from clear communication and support across our help desk support staff, subject matter experts, and managed services team. In addition to our base helpdesk service, we offer:

  • VIP / White Glove treatment for Executive users
  • 24×7 support
  • Integration into existing wireless services and module.

Logistics Management

Leverage our experts to ensure your assets are delivered pre-configured and ready to use.

We can expedite the replacement process for defective or lost devices and secure the decommissioning of equipment.

We’ll uniquely configure devices for your business, allowing specific set ups for end-user, including apps, MMS enrollment and programming device settings..